"I've purchased the new Volt and love it. I'm most impressed with the design and construction. The design allows for the items you want to take with you, but still keeps it all in a nice compact space. Kudos to the folks at Spire!" DP, Spire pack owner [ More customer reviews ]

home support Returns

We want you to be 100% satisfied with your bag. You can return it within 30 days of receipt, no questions asked.

Please make sure the product is in good condition when it is sent back to us -- in other words, don't let your cat use it as a bed, or fold the bag in half to get it into a box that's too small. We do not charge restocking fees of any kind. However, shipping charges are not refunded.

All returns must be sent to:

Spire USA
100A State Road
South Deerfield, MA 01373
Attn: RETURNS

Include your order number when returning products to us. It is important that you ship the product to us in a way that can be tracked, such as UPS Ground or FedEx Ground. We do not recommend USPS. Once your product is received, a credit will be issued in approximately 3-4 weeks.